FISH4DOGS SUBSCRIPTIONS

Once you have created your subscription you will receive an order confirmation email (as normal) and a subscription confirmation email, that will detail your chosen frequency and let you know when your next order will be placed.

3 days before your next order is place, we will send you a reminder email, just to let you know we are getting ready to process it.

On the day your subscription is due, you’ll receive an email confirming your order has been placed.

Yes. By visiting the website and logging in, you will be able to manage your subscription and make any changes, skip, pause or cancel your subscription.

Making changes:
You can edit your subscription at any time, up until midnight the day before your next order is due to be placed.

By logging into your account, opening the relevant subscription and selecting ‘Edit’, you can change the quantity of a product, the frequency it’s delivered, your next order date, your payment card and your delivery or billing address.

Skip:
You can skip your next subscription order by logging into your account, opening the relevant subscription and selecting ‘Skip’. Before you confirm you wish to skip, we will let you know the date of the next order so you can be sure you still want to skip.

Pause:
You can pause your subscription at any time by logging into your account, opening the relevant subscription and selecting ‘Pause’. By doing so, it will stop all future orders until you are ready to resume your subscription. Once resumed, the original schedule dates will be fulfilled.

Cancel:
You can cancel your subscription at any time by logging into your account, opening the relevant subscription and selecting ‘Cancel’.

Currently, just the products in the Subscribe & Save Products section of the website are available to subscribe to. 

Your basket can contain a mixture of both subscription and one-off purchase products.

Our handy feeding guide and cost calculator is available on each product page (scroll down to the bottom and select the "Feeding Guide" tab). Depending on your dog's age and weight, it will show you how long a big bag of food would typically last your dog.

Use this as a basis for how often you set your subscription.

For the Treats subscription box, the contents will change each month. You can set your interval to whatever you would like but, if you would like different treats in each box, set your subscription to every 4 weeks.

Yes. If a product that is in your Subscribe & Save order is on offer at the point your order is due, you will pay the promotional price minus your 10% subscription discount. However, if the offer ends before your order is due, you will pay the full RRP minus your Subscribe & Save discount.

Please note, we are unable to apply discount codes to subscription orders.

When you create your subscription, if your basket totals over £125 you will receive the bulk discount. From then on though, your order won’t qualify for a bulk discount but you will always get your 10% Subscribe & Save discount.  

Subscriptions can be placed with any Visa or Mastercard, both credit and debit. Your details will be held securely as a token to keep your payment details safe!

When you set up your subscription and the payment is processed for your first order, you are agreeing to be charged using those card details for the subscription products you have selected, at the interval you have chosen until such a time you wish to cancel.

To aid with security, it's not posisble to edit payment details for subscriptions. If your card expires, simply cancel your existing subscription and set up another one with your new card details.

We aim to deliver Subscribe & Save orders within 3 to 5 working days or the order being processed.

We strive to keep all subscription products in stock to ensure we can meet your schedule. 

Should something extraordinary happen, we'll get in touch and explain what your options are.