Fish4Dogs Subscriptions
Delivering your Fish4Dogs favourites, automatically to your door, with an extra 10% off!
Do you always leave ordering your dog’s favourite food until the last minute? Do you often have to make do with an unhealthy treat grabbed in an emergency because you’ve run out of Sea Jerky?
Then we have the perfect solution for you!
Set up your Fish4Dogs Subscription once, and every time you need it, your order will be delivery automatically to your door.
Plus, as well as saving you time and effort, setting up a Fish4Dogs subscription order will also mean you save 10% on each and every order.
How to subscribe:
- Browse through your favourite products in our online shop
- On each product page you can select to Subscribe & Save and choose the frequency of your orders.
- Benefit from your exclusive 10% subscription discount and checkout as normal
- Then sit back and relax and wait for your orders to be automatically delivered to you
Subscribe today, and not only will your dog’s bowl always be full, but you can be assured you’ll always get the best price for your products*!
Subscriptions FAQs
What happens after I have created my subscription?
Once you have created your subscription you will receive an order confirmation email (as normal) and a subscription confirmation email, that will detail your chosen frequency and let you know when your next order will be placed.
5 days before your next order is place, we will send you a reminder email, just to let you know we are getting ready to process it.
On the day your subscription is due, you’ll receive an email confirming your order has been placed.
Can I edit my subscription?
Yes. By visiting the website and logging in, you will be able to manage your subscription and make any changes, skip, pause or cancel your subscription.
Making changes:
You can edit your subscription at any time, up until 48 hours before the next order is due to be placed.
By logging into your account, opening the relevant subscription and selecting ‘Edit’, you can change the quantity of a product, the frequency it’s delivered, your next order date, your payment card and your delivery or billing address.
Skip:
You can skip your next subscription order by logging into your account, opening the relevant subscription and selecting ‘Skip’. Before you confirm you wish to skip, we will let you know the date of the next order so you can be sure you still want to skip.
Pause:
You can pause your subscription at any time by logging into your account, opening the relevant subscription and selecting ‘Pause’. By doing so, it will stop all future orders until you are ready to resume your subscription.
Cancel:
You can cancel your subscription at any time by logging into your account, opening the relevant subscription and selecting ‘Cancel’.
What products can I order in my subscription?
Nearly all Fish4Dogs products are available for subscription. Wherever you see a “Subscribe & Save” option on a product page, it means you can set up a subscription for that product.
Your basket can contain a mixture of both subscription and one-off purchase products.
Do I get the Catch of the Week discounts?
Yes. If a product that is in your Subscription is on offer at the point your order is due, you will pay the promotional price minus your 10% subscription discount. However, if the offer ends before your order is due, you will pay the full RRP.
What payment methods can I use for subscriptions?
At the moment, all subscription orders must use a card payment option. PayPal is not available for subscription items.
What happens if my bank card expires?
Unfortunately, there is no way to update your card details on your subscription. If your card expires, you will need to cancel your existing subscription and set up another one with your new card details.
What happens if a product is out of stock?
If a product you are subscribed to is out of stock when your next order is due, you will receive a notification that your order has failed due to a lack of stock. The system will try and place your order again the next day. If we have stock, your order will be placed. If we are still out of stock, your order will fail again and you will be notified.
If we are back in stock by the time your next order is due, your order will be placed automatically.
If you have any other questions about subscriptions, our friendly customer service will be happy to help. Give them a call on 01299 252 352 Monday to Friday 9am-5pm or email us at hello@fish4dogs.com.